• Returns & Refunds

Returns & Refunds

Returns & Refunds Policy for GAMO

Last Updated: June 9, 2026
 
At GAMO, we are committed to ensuring your satisfaction with every purchase of car spare parts and accessories from www.gamo.site. This Returns & Refunds Policy outlines the conditions and procedures for returning products and receiving refunds, in compliance with the laws of the United Arab Emirates and best practices for e-commerce.

1. Eligibility for Returns

You may return most new, unused, and undamaged items purchased from GAMO within [Number, e.g., 7 or 14] days of delivery for a full refund or exchange, subject to the conditions below. To be eligible for a return, your item must be:
 
•Unused and in the same condition that you received it.
•In its original packaging, with all original tags, labels, and protective films intact.
•Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned. These include:
 
•Electrical Parts: Due to their sensitive nature and the possibility of damage during installation or testing, all electrical components (e.g., sensors, modules, wiring harnesses) are non-returnable once opened or installed . Please ensure correct diagnosis before purchasing electrical parts.
•Used or Installed Parts: Any part that has been installed, used, or shows signs of wear and tear.
•Custom-Made or Special Order Items: Products that have been specifically ordered or customized for your vehicle.
•Fluids and Chemicals: Oils, lubricants, coolants, and other automotive fluids once their seals have been broken.
•Items without Original Packaging: Products returned without their original, undamaged packaging.
•Gift Cards.

3. Return Process

To initiate a return, please follow these steps:
 

1- Contact Customer Service: Email us at [support@gamo.site] within the eligible return period, providing your order number, the item(s) you wish to return, and the reason for the return. For damaged or incorrect items, please include clear photos.

2- Receive Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back the item(s).

3- Package Your Item: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
 
4- Ship the Item: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
•If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 7-14] business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.
 
•If Rejected: If your return does not meet the eligibility criteria (e.g., non-returnable item, used, damaged), we will inform you of the rejection, and the item may be returned to you at your expense.

5. Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt at [support@gamo.site] with your order number and clear photos of the issue. We will arrange for a replacement or refund and cover any associated shipping costs.

7. UAE Consumer Protection Law

This policy is in accordance with Federal Law No. 15 of 2020 on Consumer Protection (as amended by Federal Decree Law No. 5 of 2023) in the UAE, which protects consumer rights, including the right to return goods that are defective, not fit for purpose, or do not match the description . However, specific conditions and exclusions, such as those for electrical parts, are permissible under commercial practices for specialized goods.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:
•By email: support@gamo.site
•By visiting this page on our website: www.gamo.site/contact
•Our registered office: Dubai, United Arab Emirates
 

References

 

UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended by Federal Decree Law No. 5 of 2023) :